![]() Being that she was not tech savvy at all, this was the easiest way to help her. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying. Since 2012 the cost has creeped up to $350 annually. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period. I have been testing Zoho assist and they do not have these issues and it is half the price. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. This product started off flawlessly at a great price. I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. Started off great but has gone downhill over the last couple of years. Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely. It is very easy to manage users while allowing each user to create their own account and password. LogMeIn also offers some good security features essential for business application. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. It is the perfect fit for customer support, especially across different operating systems.Īs far as remote access programs go, this is one of the best we have used. I would like to just zoom in when necessary and otherwise see the entire screen. It would be nice if it was optional to change the resolution, but it does it automatically. The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time. It is very easy to use, with very few kinks. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is an excellent price for the functionality. I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost.
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